Shipping Information
Shipping & Returns
At Petals on the Plaza, we make ordering fresh flowers simple, with local delivery available across Brisbane, surrounding suburbs and selected areas of South East Queensland.
Delivery availability and fees are determined by the delivery postcode. Our local delivery network is divided into four zones, as outlined below.
Local Flower Delivery
| Delivery Zone | Postcodes |
|---|---|
| Zone A | 4112, 4113, 4114, 4119, 4123, 4127 |
| Zone B | 4000, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4018, 4030, 4031, 4032, 4051, 4054, 4059, 4060, 4064, 4065, 4066, 4067, 4068, 4073, 4074, 4075, 4076, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4115, 4116, 4117, 4118, 4120, 4121, 4122, 4125, 4128, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4160, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4205 |
| Zone C | 4014, 4022, 4034, 4035, 4036, 4037, 4053, 4055, 4061, 4069, 4077, 4124, 4159, 4161, 4163, 4164, 4165, 4179, 4207, 4208, 4209, 4212, 4214, 4215, 4216, 4217, 4218, 4224, 4226, 4227, 4280, 4300, 4301, 4303, 4304, 4500, 4501, 4502, 4503, 4504, 4506, 4508, 4509 |
| Zone D | 4017, 4019, 4020, 4070, 4210, 4211, 4213, 4219, 4220, 4221, 4223, 4225, 4228, 4285 |
Your applicable delivery zone and delivery fee will be calculated based on the postcode entered when placing your order.
Same-Day Delivery
Same-day local delivery is available for eligible orders placed before 12:00 pm, subject to delivery location, product availability and our daily delivery capacity.
Orders placed after the same-day cut-off will be scheduled for the next available delivery date selected during checkout.
In-Store Pickup
Prefer to collect your flowers? In-store pickup is available daily from our Springwood store, providing a convenient option for customers who would like to order online and collect their arrangement in person.
Your flowers will be freshly prepared by our local florists and ready for collection on your selected date.
Returns & Refunds
Due to the fresh, perishable and personalised nature of our products, Petals on the Plaza does not offer returns or change-of-mind refunds on flower arrangements. Our arrangements are made to order and prepared fresh daily by our local florists using flowers selected for their quality and availability.
As flowers are a natural product, colours, varieties and individual blooms may vary depending on seasonal availability. Where necessary, our florists may make appropriate substitutions while maintaining the overall style, quality and value of the arrangement ordered.
Faulty or Damaged Products
We take great care in preparing and delivering every order. If you believe you have received a faulty, damaged or otherwise unsatisfactory product, please contact our store as soon as possible to discuss the issue with our team and possible exchange of item.
We will review your concerns and work with you to determine an appropriate resolution where applicable.
Questions About Delivery?
If you're unsure whether we deliver to your postcode, need assistance with a delivery or have a question about an existing order, please contact the Petals on the Plaza team and we'll be happy to assist.